Refund policy

Woodpecker Beauty Return Policy

At Woodpecker Beauty, we want you to love your purchase. If you're not completely satisfied, you can return it within 14 days of receipt.

14-Day Return Policy

• You have 14 days from receiving your item to request a return.

Return Eligibility

• To qualify for a return, the item must be in the same condition as received:  Your item must have the black seal bag unopened. Once the seal is broken, we cannot accept the return.
• A receipt or proof of purchase is required.

Starting a Return

• Contact us at email@woodpeckerbeauty.com to initiate a return.

Return Process

• If your return is accepted, we’ll send you a return shipping label and instructions on where to send your package.
• Returns without prior approval will not be accepted.

Questions About Returns

• For any return-related inquiries, contact us at email@woodpeckerbeauty.com.

Damages and Issues

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Non-Returnable Items

• We cannot accept returns on sale items, or gift cards.

Exchanges

• For exchanges, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item following our return process. Once your return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

• For orders shipped to the European Union, you have 14 days to cancel or return your order, for any reason.

Refunds

• We’ll notify you once we’ve received and inspected your return. If approved, the refund will be processed to your original payment method within 10 business days.
• Contact us at email@woodpeckerbeauty.com. If more than 15 business days have passed since your return was approved.

Order Processing Time

• Please note that we process orders within 1-3 business days.

Thank you for shopping at Woodpecker Beauty!